FAQ

WHEN WILL MY ORDER SHIP?

Most of our products are Custom made, which start the production when we receive the order. This is why it takes about 5 working days to ship out. When your order ships you will get an email notification with the Tracking number.

Please see 'shipping policy' here: http://livars.com/pages/shipping-policy

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 30 days of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing on a very limited basis. Please email support@livars.com for more information.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email support@livars.com and your email will be forwarded to the best person!

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USPS and partners.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

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